It's Always About Others

Only the ego makes it about "self" ... The true servant knows it is about serving others.

Leadership: the choices we make to inspire OTHERS … (see graphic, below)

Quality: a condition that exists when the expectations of OTHERS has been exceeded … (By its definition, when we claim we have “quality” services and products, what does that require us to have to know?)

Productivity / Performance: units of output (always defined by OTHERS - the customer [hint: See the next definition … it’s their money]) divided by units of input (the tasks we do) … Without tying what we do to meaningful output, we are simply “busy” not “productive” and are a mere expense ergo, vulnerable.)

Marketing: identifying and fulfilling the needs of OTHERS before we meet our own … (Why is this an important distinction? The market (taxpayers, customers) and the market alone decides what it will buy, when it will buy it, what color it will be painted, what its physical and spiritual dimensions are, what hours it will be offered and the qualifications of the people who produce it. Why? Simple: It’s THEIR money.)

(While I have your attention, please consider using the button, below, to share “It’s About The Future” with your friends and co-workers? Thanks!)

Oh, and click here to buy my book on Amazon: Strategic Planning & Organizational Culture For Public Safety Agencies.